Your Tenancy

Free Interpreting Support During Your Argyle Housing Appointment

If English is not your first language, Argyle Housing can help you communicate clearly.

At Argyle Housing, we value diversity and want all our clients, no matter their background or language, to feel valued and included. We understand that accessing information in your own language is important, and we’re here to make sure you can communicate clearly and confidently during your appointment, and fully understand Argyle’s communications, documents, tenancy agreements, and forms.

We have access to the Translating and Interpreting Service (TIS National), provided by the Department of Home Affairs, and can arrange an interpreter for free during your appointment with us.

Immediate phone interpreting

Most clients use immediate phone interpreting, which allows us to connect with a professional interpreter quickly during your appointment.

Other interpreting options (if arranged before your appointment)

We can also arrange:

  • Pre-booked phone interpreting

  • On-site interpreting

  • Video remote interpreting

These options must be organised before your appointment.

How to request an interpreter

  1. Tell our staff you need an interpreter — either when booking your appointment or when you arrive.

  2. We will arrange the interpreting service for your appointment at no cost to you.

 

Compliments & Reviews

At Argyle Housing, the team is dedicated to making a difference in people’s lives every day. If you’ve had a positive experience with our staff or services, we’d love to hear from you. Use the form below to share your compliment or message of appreciation.

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