Annual Report 2019

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TENANT STORY

Dave’s Story – Ainslie Village

It is necessary to provide all the facts and figures in an Annual Report, but equally important to tell the story of the people who make the organisation what it is and build awareness and respect for the different parts people play. Following are some stories that help build understanding of not only our organisation, but each other.

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TENANT STORY

At a glance

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249

applications received by Argyle Housing July 2018 – 30 June 2019

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168

assessed by Argyle Housing. Down 58 from last year

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81

forwarded to the Housing Contact Centre for data entry & assessment

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277

properties allocated through Pathways by Argyle Housing

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78

homeless have been housed

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12

identified as Aboriginal or Torres Strait Islander have been offered housing

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89

requests for transfer. An increase of 13 from previous year

Maintenance and Repairs

One of the driving forces behind what we do is respect on all levels. This applies to how we treat each other whether as tenants, co-workers or housemates. It also relates to how we respect our physical living enviroments. An important aspect of respect is listening to each other and responding accordingly.

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Maintenance and Repairs
Tenant rent

Tenant rent

Corina Thomsen has been working with tenants on their rent arrears and aiming for a zero arrears target. How to respect tenants and get results

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John’s Story

John’s Story

An Argyle Housing tenant

Ainslie Village is a community of social housing residents who the Argyle Housing ACT team have often assisted into an occupancy off the street from chronic homelessness and from Ainslie into other long term housing solutions.

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Tenant survey

Tenant feedback

Every two years, Argyle Housing asks its tenants to complete a confidential survey. This provides our tenants with the opportunity to give us feedback on where we are performing above expectations, as well as on areas we could improve on.

The Argyle Housing Tenant Satisfaction Survey results for 2019 have been finalised and we achieved an outstanding overall return rate of 70% (1788 surveys returned). This return rate compares to 60% in Argyle Housing’s 2017 survey and is the highest return for any Tier 1 Community Housing Provider in Australia.

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