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Your Tenancy

Complaints and Appeals

At Argyle Housing, we value your voice and the opportunity it brings for our community to thrive. Whether it’s a setback that’s left you less than satisfied or a decision you’re seeking to challenge, we’re here to listen and work together toward a solution.

Our complaints and appeals process is designed for you. It’s transparent, empathetic, and focused on fair outcomes. Every concern is a chance to improve, and every resolution further cements the trust within our community.

Trust us to handle your concerns with the utmost seriousness and respect. We promise a thorough review process, free from bias and full of consideration for your viewpoint. Your satisfaction is at the heart of everything we do.

Join us in fostering a community built on trust and support. Together, let’s use every interaction as an opportunity to enhance the lives within Argyle Housing.

We’re ready to hear from you and to continue our journey toward excellence.

Make a Complaint

If you are not happy with our service, standards, practices or policies, you have the right to complain. Please document and submit your complaint to Argyle Housing in one of the following ways:

  • In Person: Download, complete and submit at your local Argyle Housing office
  • Post: Download, print and complete the Argyle Housing Complaints Form and return via mail to: Complaints & Appeals Officer Argyle Housing PO Box 1026 Bowral NSW 2576
  • Email: Download, print, complete, scan and email as an attachment through to complaints@argylehousing.com.au
  • Online Webform:
Name(Required)
Email(Required)
Address(Required)

What happens next?

If you would like someone to advocate on your behalf or require assistance making a complaint, please contact us so we can link you with the appropriate support services. You can find more information in the Argyle Housing Complaints Policy.

Appeal a Decision

The decisions Argyle Housing makes are based on a set of policies and procedures that aim to be fair to everyone. These policies and procedures are designed to meet agreed standards of service for community housing and to comply with the law.You may not always agree with a decision we make. If you do not, it is important that you use your right as a tenant to ask us to review our decision in one of the following ways:

  • In Person: Download, print, complete the Argyle Housing Appeals Form and submit at your local Argyle Housing office.
  • Post: Download, print and complete the Argyle Housing Appeals Form and return via mail to:
    • Complaints & Appeals Officer Argyle Housing PO Box 1026 Bowral NSW 2576
  • Email: Download, print, complete and scan the Argyle Housing Appeals Form and email as an attachment to complaints@argylehousing.com.au.
  • Online Webform:
Name(Required)
Email(Required)
Address(Required)

What happens next?

If you would like someone to advocate on your behalf or require assistance making a complaint, please contact us so we can link you with the appropriate support services. Further information can be found at Argyle Housing Appeals Policy.

Other Resources

Request For Access to Personal Information

Access to personal information may be given to a tenant requesting information about themselves when:

  1. The information requested is about the person making the request.
  2. The information is easy to find and retrieve.
  3. It is easy to separate from other information
  4. It does not identify another person
  5. It does not relate to a current court case or other sensitive issue
  6. It is not a repeated or obviously vexatious request
  7. It is not a document prohibited from access under other laws
  8. It is not a document that would result in harm if released

A response will be provided within 30 days of receipt of the application.

If you are an Argyle Housing tenant, you may request access to your Personal Information by completing the form below.

Your Name(Required)
Your Email Address(Required)
Your Address(Required)
MM slash DD slash YYYY
Personal Identification
(Photo ID preferred – other ID to be provided if no photo ID) – Copy of ID to be left with Argyle Housing
Drop files here or
Accepted file types: jpg, png, pdf, Max. file size: 32 MB, Max. files: 4.
    What type of access do you want to this information?(Required)

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