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COVID-19 Information

Client, Visitor and Contractor information for COVID-19

In light of the ever-changing COVID-19 pandemic, Argyle Housing wishes to assure you that we will continue to open our offices, and we are here to support you through this. We will endeavour to support all clients impacted by COVID-19 to manage rent payments, arrears and non-rent payments by reviewing your situation, putting in place reasonable payment plans, and not seeking eviction.

Argyle Housing will prioritise the health and wellbeing of our Staff, Clients, Visitors, and Contractors as directives from the Australian Health Department continue to inform how we address your needs.

This means that at times our service will need to adapt and adjust as the best of medical information is presented to our team. We understand that at times, changes in our procedure will cause stress and inconvenience.

As a result, we request your understanding and patience in this regard so that we can get the best possible outcomes to address your needs.

Updates from Wednesday 27 July 2022:

  • Argyle Housing is currently experiencing staff shortages due to COVID.
  • If you don’t get through on the phone to speak to a staff member directly, please leave a message and we will get back to you as soon as we can.
  • Thank you for your patience during this time.
  • Masks and gloves are to be worn during meetings with clients.

Repairs and maintenance:

  • all Urgent repairs and maintenance works (including internal works within the Units) will proceed as normal provided the client is comfortable;
  • Clients will be asked a COVID questionnaire by contractors that requests general information regarding COVID restrictions and PPE wearing
  • non-urgent repairs and maintenance works that are external to the Unit will also proceed as normal and contractors will phone Clients to make contact rather than knocking on their doors; and
  • non-urgent repairs and maintenance works that are internal to the home will be put on hold until restrictions are eased.

Argyle Housing’s priority at this time is to ensure that all of our Clients sustain their homes. We know that throughout the COVID-19 pandemic, having a home has never been more important. So paying your rent is an important step in maintaining your home. If you are having rent taken out through Centrelink deductions, this will not change. If your circumstances change, please talk to your Tenancy Officer to organise a rent review.

For our social housing Clients, where rent is assessed based on income, we will not include Coronavirus Supplements, Special Payments or the Government Stimulus Payment as assessable income. This means many Clients will have more money in their household budget to meet expenses whilst continuing to pay social housing rent.

If paying by cash, please go into a Commonwealth Bank or use their online facilities to do a direct deposit

BSB: 062 511
Account number: 10186391
Account name: Argyle Community Housing Ltd
Payment reference: [Tenancy Reference Number]

Post or email rent review forms to Argyle Housing. Email: rentreview@argylehousing.com.au

Maintenance requests call 1300 274 953 or

After Hours emergencies 1300 850 451


Important notice to Clients, Visitors, and Contractors

As the global Coronavirus (COVID-19) outbreak continues to evolve and impact a large number of countries around the world, with cases identified in NSW and other parts of Australia, Argyle Housing wanted to share with you some important information about the steps we’re taking to minimise the risk of exposure in our local communities.

Our greatest priority at this time is the health and safety of all our team members, visitors, contractors, our valued Clients and residents, and the broader community.

We are actively following all health and travel advice issued by the Australian Government, including mandatory isolation periods for all team members returning from international travel. We are also ensuring our team is supported with clear health and hygiene protocols within each office, as well as providing the information and support for team members that need to stay at home if they are unwell for any reason.

Argyle Housing has created an extension to our Business Continuity Plan that outlines the Process and Policy for responding to COVID-19. We will continue to review the situation and provide updates as required to our staff, tenants and contractors about the changing situation and their responsibilities.

What are we asking you to do?

Please call your local Argyle Housing office to make an appointment if you need to visit us.

Please ensure that you continue to pay your rent and if you are in arrears, call your Tenancy Officer to make arrangements to pay these off.

If we all follow good hygiene practices, we can help reduce the spread of COVID-19.

The best way to protect yourself from COVID-19 is the same way you would protect yourself from catching the flu or other respiratory illness:

  • clean your hands for at least 20 seconds with soap and water, or use an alcohol-based sanitiser with at least 60% alcohol
  • cover your sneeze or cough with your elbow or with a tissue
  • avoid close contact with people who are ill
  • avoiding shaking hands, hugging, or kissing other people
  • avoid touching your eyes, nose, and mouth
  • please make sure that you stay at home if you have flu-like symptoms such as a fever, dry cough, shortness of breath, chills, body aches or a sore throat

Adapted from NSW Health- Protect Yourself: www.health.nsw.gov.au

Screening steps recommended by NSW Health

We are taking the necessary steps, under the recommendation of NSW Health, to prevent the risk of spreading the COVID-19 virus. In doing so, we are implementing a three-question pre-screening process for all staff, contractors and visitors at our Argyle Housing offices and community housing sites to prevent people who are infected or at a higher risk of infection from entering these sites.

  • Have you been unwell at any time in the last 7 days with fever, cough, sore throat, shortness of breath or runny nose?
  • Have you or a household member returned from overseas in the last 14 days?
  • Within the past 14 days have you been requested to self-isolate or have you been in close contact with a suspected or confirmed case of COVID-19?

If you answer YES to any of these three questions, to ensure the safety of our tenants and staff, please do not visit an Argyle Housing office or site. If you are unsure or require more information, please contact your Tenancy Officer, Maintenance Officer or speak to a staff member.

We need your support

We ask for your full support with this, and suggest that if you are expecting a visitor, that you share these safety pre-screening questions above with them prior to their arrival, to avoid their access being restricted upon entry.

The success of this prevention strategy means we must work together to protect our community. This situation is changing rapidly, and we value your feedback.

Please don’t rely on rumours or social media.

You can find frequently updated COVID-19 resources on the Australian Government Department of Health website, please click on the links below.

More information

What you need to know about COVID-19

Click here for information on COVID-19 from the Australian Government Department of Health

Who needs to isolate?

Click here for information on who needs to isolate from the Australian Government Department of Health

If you develop symptoms

If you develop flu like symptoms such as: a fever, dry cough, shortness of breath, chills, body aches or a sore throat, seek medical advice by calling your general practitioner and if they are not able to speak with you, you can call Health direct on: 1800 022 222

Other types of support

This is a situation that, as a community housing provider, and as a community, we have never experienced.

We are working daily to plan services with government agencies and with support partners to create systems to make sure you will be able to access the support and care you need.



Do you have access to a working phone in case you become ill or need to ask for help for any reason? If you have a mobile phone, is your mobile phone bill paid and up to date?


If you are in home isolation and your income has been stopped please contact, your Tenancy Officer of your local Argyle Housing office and we can reassess you rent to provide rent relief.


Is your electricity bill paid and up to date? If your power bill is in danger of being disconnected from a late payment, please contact your Tenancy Officer for referral or self-refer to the Energy Assistance Program

Food Items

Do you have some long-lasting items such as tinned food, long-life milk, cereal, tinned vegetables, tuna, pasta, rice? Do you need help with these items? If you have not been able to access food items, please contact your Tenancy Action Worker of your local Argyle Housing office for immediate referral.


Do you have a supply of medication that you regularly need to last you for 14 days? Please contact your GP to make sure your medication is up to date and you have the supply you need.

Are you a single person household?

If you are living alone and would like a daily phone call to check if you are ok during home isolation, please call your Tenancy Officer.

Are you okay?

This is a difficult situation and sometimes we need a little extra support. There is assistance via the phone through the following providers:


provides 24-hour crisis counselling, phone 13 11 14.

MensLine Australia

is a professional telephone support service for Australian men. Call 1300 78 99 78, 24 hours / 7 days a week.


provides support if you are suffering from depression and anxiety Phone 1300 22 4636, 24 hours / 7 days a week.

Emergency contacts

Have you told us your emergency contact in case we cannot contact you?

At Argyle Housing we are committed to working with you in this challenging time. Please contact your housing manager for further information or assistance.

This page will regularly be updated with new information.


Support Services

Quick links to government support for business and households impacted by COVID-19

NSW Service 

Cost of living – savings finder:


ACT Government Assitance

Economic Survival Package details


Business.gov.au support line:
13 28 46

Small or medium business with reduced cash flow?
Here’s what we’re doing to boost your cash flow.

Is your business financially distressed?
This is what we’re doing to support you.

Assisting the economic recovery
Here’s how we’ll support you to grow.

Employ an apprentice or trainee?
This support is for you.

Are you a sole trader that has lost business?
This is what we’re doing to support you and your business.

Household finances hit by reduced work?
Here’s what we’re doing to help support your family budget.

Payments to support households.

Last updated: 21/01/2021

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